Affecting Server - Wesley
We are experiencing a problem with disk space quotas on our Linux email system. This issue is causing some mailboxes to show in the control panel as using massive amounts of disk space (often more than even allowed). The mail server itself is not reading the quota this way, so email is still being delivered and the mailbox is not actually full. We are investigating this issue with our data center and software provider.
Affecting Other - Mr. Goodmail Spam Filter
Due to the impending discontinuance of Mr. GoodMail, we will be removing the spam filtering system from all remaining domains during this time.
Affecting Server - Wesley
Our data center staff will be performing upgrades on our Wesley server overnight. During this maintenance window, we expect short periods of downtime of various services. This will result in better server performance and data reliability enhancements.
Affecting Other - All Hosting Services
In our ongoing effort to provide customers with excellent communication and transparent service, we are passing along notification that we will be performing routine maintenance on the network. Please note, no effort is required on your part and your services should not be affected in any significant manner. Our data centers and network are designed with extensive failover and redundancy in place to provide premium fault tolerance and resilience. This maintenance is scheduled for April 11th, 2014 and will start at 02:00 AM EDT, with an expected completion time of 04:00 AM EDT. There is a remote possibility that during the scheduled maintenance window, a very small number of customers could experience brief instances of increased latency when trying to reach their servers. Should you notice this, it should only occur momentarily and is part of the routine network upkeep that ensures your services run fast and efficiently. If you experience any issues extending beyond this, please let us know. We are available to assist with any questions or concerns at 888.512.4883, +1.440.725.9631(international), or by email at techsupport@wrightwebworks.com. Again, it is important to note that this is routine maintenance and we are merely contacting you to provide you with a fully transparent and interactive hosting experience. If your service were to ever experience a failure, undergo internal repairs or become subject to an issue requiring action on your part, we will contact you with a clearly identified bulletin that provides up-to-the-minute details outlining the measures you can take and/or those we are taking to fix it, as well as a time frame for any ongoing maintenance.
Affecting Other - All Services
In our ongoing effort to provide customers with excellent communication and transparent service, we are passing along notification that one of our third party vendors will be performing routine maintenance on the network they provide. Please note, no effort is required on your part and your services should not be affected in any significant manner. Our data centers and network are designed with extensive failover and redundancy in place to provide premium fault tolerance and resilience. This maintenance is scheduled for April 10th, 2014 and will start at 12:00 AM EDT, with an expected completion time of 06:00 AM EDT. There is a remote possibility that during the scheduled maintenance window, a very small number of customers could experience brief instances of increased latency when trying to reach their servers. Should you notice this, it should only occur momentarily and is part of the routine network upkeep that ensures your services run fast and efficiently. If you experience any issues extending beyond this, please let us know.
Affecting System - Mr. GoodMail
Several users have reported that they are receiving elevated levels of junk email in their mailboxes. These messages should have been filtered out by the Mr. GoodMail System. A timeline of the troubleshooting of this issue is below with the newest entries being added to the top of the list.
02/14/2014 - After much back and forth with our vendor over the past week, we believe we have a real solution in place. We will know more tomorrow as the statistics from today are updated. If you are still seeing any major spam issues after tomorrow, please let us know.
02/06/2014 - Configuration modified. Added Unknown Sender Delay of 15 minutes. This will hold mail coming from addresses not seen in the past for 15 minutes before scanning. If the message is part of a leading edge of a spam attack, this will allow enough time to be identified and filtered before hitting your inbox. Will monitor through the weekend and contact support again early next week if problem still persists.
02/03/2014 - Vendor verified that server hardware is functioning correctly. After review of software settings, it is suspected that a spam definitions file could have become corrupted. All spam definitions removed to force fresh download. Vendor requests that we monitor situation for 2-3 days for improvement. WWW to contact vendor support if problem continues.
02/02/2014 - Contacted vendor for technical support. They will need server shut down for approximately one hour to check over physical health of box. Scheduled for 10:00am 2/3/14.
02/01/2014 - Further adjustments to configuration made. Continuing to watch for changes.
01/26/2014 - Slight modifications made to Mr. GoodMail configuration. Will watch for changes in spam collection rates.
Affecting System - Mr. GoodMail
The Mr. GoodMail server is undergoing emergency downtime for a network issue within the data center and for evaluation of other recent trouble we have been having that has caused higher than normal amounts of junk mail to be passed to user mailboxes.
We hope that everything is resolved by Noon EST, but additional time may be necessary if our vendor finds that repairs are necessary. Regardless, we will work to keep this interruption of service to a minimum.
Thoughout this entire window, your email will continue to function - both incoming and outgoing.
Affecting Server - Wesley
A short time ago, a user notified us that it appeared their email account had been compromised. Upon investigation, we found elevated server load levels and a high volume of mail moving through that account. We changed the password for the account to a very strong password and the load levels began to drop rapidly. After further investigation, it appears that this was a simple password cracking incident. While unfortunate, that means no other information was visible to or obtained by the culprits.
Our primary SMTP server has been listed with SpamCop and may have additional reports for other spam services. We are switching to our backup SMTP server to maintain normal email flow from our servers. We will continue to monitor the situation.
Wright Web Works wants to thank the user for letting us know so quickly about what was going on. Although many emails did escape as spam, it could have been much worse without their fast action.
Thank you all for your patience as we work though any dangling issues related to this incident.
Affecting Server - Wesley
NETWORK ISSUE
We are experiencing delays in delivering email to addresses on certain networks. This is not a blacklisting of our servers or IP addresses, but mail is being delayed. Networks affected include:
Yahoo
Gmail
Hotmail
RoadRunner/Time Warner
SBC Global
There are potentially other networks that we are also having this issue with.
SOLUTION
We have begun to route our outgoing mail through our alternate SMTP server which is hosted on a different network. As the server tries to resend over the next several hours, all mail should be able to be pushed out of the queue. Once the problem has cleared up, we will switch back to our primary SMTP server.
We apologize for any inconvenience this may have caused.
Sincerely,
Mark Wright
Wright Web Works
Affecting System - Mr. GoodMail
We have received reports of incoming email bouncing back to the original senders. We have researched and confirmed that this is occurring. We are currently working with the data center to identify the actual problem and correct it. This is top-priority for us and will be handled as quickly as possible.
